100% Authentic Fragrances
Pixy's Perfumes
Pixy'sPERFUMES

Shipping Policy

Delivery Options

Standard Shipping

  • Standard Shipping is R150.
  • Free Standard Shipping on all orders over R2500 in South Africa.
  • Estimated delivery: 3 to 7 working days depending on your location.

Delivery timeframes are estimates. They can be affected by courier capacity, remote areas, weather, or other events outside our control.

Order Processing

  • Orders are processed and dispatched within 1–4 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.

Delivery Areas

  • We deliver nationwide within South Africa.
  • International shipping is not available.

Tracking Your Order

  • Once dispatched, you will receive an email or text message / WhatsApp with your courier tracking number.
  • Use the courier's website to view real-time delivery updates.
  • If tracking does not update after a reasonable time, contact us and we will assist.

Delivery Instructions and Receipt

  • You can add specific delivery instructions during checkout.
  • Ensure that you or an authorised person is available to receive the parcel.
  • If the courier cannot complete delivery, they may reattempt or route the parcel for collection per their policy.

Risk of Loss

  • Title and risk pass to you when we hand the parcel to the courier.
  • Please verify your shipping address at checkout to avoid delays or missed delivery.

Damaged or Lost Parcels

  • If your parcel arrives damaged or appears tampered with, report it to us within 24 hours of receipt with clear photos of the outer packaging, inner packaging, and product.
  • If your parcel is lost in transit, contact us so we can open a courier investigation. Resolution times depend on courier processes.

Returns and Exchanges

  • Returns and exchanges are handled under our Returns & Refund Policy.
  • Original delivery fees are not refundable unless required by law or where the return is due to our error.

Customer Responsibilities

  • Provide a complete and accurate delivery address and contact number.
  • Respond to courier contact attempts where required for successful delivery.
  • Be aware of any local access restrictions that could impact delivery times.

Changes to this Policy

  • Pixy's Perfumes may update this Shipping Policy from time to time.
  • Changes take effect when posted on our website. Material changes will be communicated where required by law.

Contact Information

Pixy's Perfumes